Frequently Asked Questions
Where can I find my model number?
The model number is found on the front hub of the fan, and on the label below the cord wrap. It is also located on the outside of the heater’s carton by the UPC.
Where can I find my serial number?
The serial number for the DT series is stamped on the side of the fan in black ink and will be a 10 digit number. The serial number for the DTA series is located on the back of the fan, and will have the prefix 'DP' followed by 10 digits.
How long is my warranty?
All of our Portable Air Circulators come with a limited one-year warranty.
Can I use an extension cord?
Can I move the fan while blades are in operation?
We do not recommend that the fan be moved during operation. Turn off power to the fan and allow blades to come to a complete stop before repositioning the fan.
How do I order parts for my fan?
Parts can be ordered by contacting us at 800-641-6996.